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HEAD OF OPERATIONS & IT Yaounde

 HEAD OF OPERATIONS & IT

Posted : 7 July, 2022
Location : Yaounde, Cameroon
Category : IT
Job type : Full Time


HEAD OF OPERATIONS & IT (Job ID Code: NPNHOP001)

 

Responsible for the coordination and management of the organization’s operations functions in accordance with established systems and procedures, as well as overseeing new initiatives and driving innovation.

 

§  Manages a team of Back office staff, tellers to ensure the smooth running of the MFIs operations

§  Leads the implementation of system changes to support new products, ensures system integrity and recommends program changes to more efficiently and effectively support services offered.

§  Resolves operational problems. Interface with other departments and branches,

§  Ensures timely response and resolution of customer issues.

§  Develops and maintains relationships with industry groups and organizations to keep abreast of changes in Microfinance regulations and ensures that changes are implemented in a timely manner.

§  Coordinates and works with Compliance Officer to administer department’s functions, ensuring compliance to the organization’s policy, legal and government rules and regulations by establishing, monitoring, and maintaining policies and procedures.

§  Responsible for providing necessary training to financial institution personnel on operational and support topics.

§  Works with various department personnel in determining priorities to ensure that processing and reporting needs are met and carried out on a proper and timely basis.

§  Assists management in considerations regarding new services and systems and expansion of existing systems and services as they relate to data processing needs.

§  Answer requests for assistance from branches with routine data entry procedures questions.

§  Monitors the processing of consumer account transactions, maintenance of account records and entry of account data into core banking system.

§  Review, write and recommend updates and changes to policies and procedures utilized in delivery of Customer Service.

§  Perform functions of maintenance and updates as needed to operating system.

§  Create and maintain various Standard Operations Procedure (S.O.P) manuals.

§  Ensures consistent implementation of operations procedures across all branches.

§  Prepare monthly statistical reports as requested by management.

§  Responsible for training, oversight & documentation as related to Operational procedures.

§  Coordinate and prepare for Operations related regulatory exam material.

§  Requirements:

Minimum of a University degree in Accounting, Banking and Finance or any related field relevant to the job description

·         Significant previous experience in the banking industry

·         Excellent computer skills; experience in financial software, Microsoft Office Suite

·         Exceptional knowledge of banking, finance, accounting, budgeting, cost accounting, and cost control principles

·         Ability to manage employees, while multitasking large projects

·         Pays strict attention to detail

·         Excellent written and verbal communication skills

·         Advanced knowledge of banking and finance best practices, laws, standards, and state/national regulations

 

-          Eligibility: Aged between 24 and 40 years as at the 30th of June 2022

 

You are perfectly bilingual, have a minimum of an HND, with A minimum of 2 years of experience in a similar position please send in a motivation letter and your resume to the following email address: info@npnconsulting.com clearly stating the position for which you are applying on or before the 14th of July 2022 at 06pm prompt




Certified Career Coach and Recruitment Consultant in June 2021 and have successfully coached over 150 job seekers with 50 working both in national and international companies in Cameroon, Uganda, Nigeria, Finland and the United Kingdom.


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