JOB: Ecobank is recruiting
RECRUITMENT: INTERNAL / EXTERNAL
ECOBANK CAMEROUN SA is recruiting for the needs of its services, One (01) Corporate Client Care who can practice throughout the national territory.
This position is based in Douala. Job level: 4 Job grade: 3C
I. OBJECTIVE OF THE JOB
▪ Manage large corporate customers and provide solutions to their problems, so as to ensure a good quality of service and increase revenues.
▪ Provide after-sales service for digital liquidity and transaction management solutions.
▪ Be the interface between the client and the internal teams in order to ensure efficient quality service.
II. MAIN RESPONSIBILITIES
Customer Management:
▪ Handle customer requests, inquiries and complaints related to the delivery and use of electronic banking, cash management, commerce, supply chain management and consumer lending services. customers in a cost effective and efficient manner.
▪ Ensure timely and accurate resolution of all customer complaints in accordance with timelines.
▪ Achieve the key customer satisfaction indicators defined by the Head of the Corporate Bank Group.
▪ Develop tools for monitoring and tracking key satisfaction indicators, sales activities and revenue per customer.
▪ Etc…
After-Sales Service:
▪ Work with the TSG team in the implementation of cash management and e-commerce solutions
, as well as the development of training materials and operating procedures, etc…
▪ Ensure that all business transactions are processed quickly and accurately, in accordance with the
signed contract.
▪ Ensure that monthly subscription fees are debited from clients’ accounts in accordance with the
signed contract.
▪ Etc.
HIGHER REPORTING LINE:
Corporate Bank Head
PUBLIC
IV. JOB PROFILE
Experience & Qualifications
▪ Minimum Bac /Advanced Level + 3 in Banking and Finance, Management, Marketing, Accounting, Economics or any other related discipline.
▪ Certification or Professional Training in Customer Management or other field would be an advantage
▪ Mastery of banking operations, bank products and services, bank procedures
▪ Monitoring of portfolios and sale of currencies
▪ Mastery of IT tools
▪ Be perfectly bilingual (French / English)
▪ Age: between 22 and 35 years
old ▪ Have at least 2 years of experience in banking
Abilities, Personal qualities
▪ Sense of organization
▪ Moral probity and Rigor
▪ Good communication and teamwork
▪ Good analytical mind
▪ Sense of initiative (Strength of proposal)
▪ Ability to work under pressure and in complete autonomy
▪ Very good computer skills (Microsoft Word, Excel, Access, Power point package)
▪ Results oriented
V. APPLICATION PROCESS:
Please submit your CV and cover letter to ECM-Recruit@ecobank.com no later than October 20, 2022 at 5:00 p.m. sharp, mentioning “Corporate Client Care” in the subject
NB: Only applications meeting the selection criteria will be invited to
ECOBANK CAMEROUN SA is a company that advocates equal opportunities. We do not discriminate on the basis of gender, religion, ethnicity, social status, physical ability, etc.
Visit our website www.ecobank.com
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